Privacy Policy

Last Updated: January 2025

Rural Route Transportation Services ("RRTS", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services and access our administrative portal.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

• Name and contact information (phone number, email address)
• Home address and pickup/drop-off locations
• Emergency contact information
• Appointment details and scheduling preferences
• Account credentials for authorized staff members

Usage Information

We automatically collect certain information when you access our services:

• Browser type and version
• Access times and dates
• Pages viewed and features used
• IP address and general location data

Location Data

We use Google Maps services to calculate travel times and distances between client addresses and medical facilities. This information is used solely for scheduling and logistics purposes.

2. How We Use Your Information

We use the information we collect to:

• Schedule and coordinate transportation services
• Communicate with clients about appointments
• Calculate travel times and optimize routes
• Maintain accurate service records
• Process billing and invoicing
• Improve our services and user experience
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: With trusted third-party services (such as Google Maps) that help us operate our business
• Medical Facilities: Appointment details may be shared with clinics to coordinate your care
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encrypted data transmission (HTTPS)
• Secure authentication systems
• Role-based access controls
• Regular security assessments
• Secure data storage with trusted providers

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Service records may be retained for legal and regulatory compliance purposes.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of certain communications

7. Third-Party Services

Our services integrate with third-party platforms including:

• Google Maps Platform: For address validation and travel time calculations. Subject to Google's Privacy Policy
• Google Calendar: For driver scheduling and appointment management

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.